Common Questions

What documents do I need to travel?

For domestic flights, you just need to have a valid Identity Card/Citizen Card. All children, regardless of age, must carry the same documents as adults. Ballots are not considered valid documents. For flights within the Schengen area, if the passenger has Portuguese nationality, the Identity Card/Citizen Card is the appropriate document to make the trip. For all other countries you will need to have a passport, with a minimum validity of 6 months from the date of return. In some countries it is necessary to apply for a visa before arriving at your destination.

Who is responsible for having this documentation?

PANORAMA VIAGENS will inform you at the time of booking about the specific procedures necessary to carry out a specific trip (passport, CC/BI, visas, vaccination certificates, etc.). The customer has the responsibility and duty to comply with these procedures. The customer will not be entitled to receive any refund if boarding is denied for not presenting the required documents (passport, ID card, visas, vaccination certificates, etc.). The passenger is solely responsible for having the necessary documentation to travel.

If a minor does not travel in the company of someone exercising parental authority, they will have to show authorization for this purpose, in accordance with current legislation.

We consider this notice to be sufficient and we are not responsible for any errors that lead to the cancellation of your trip with losses that could reach 100%.

How does the Electronic Ticket work? Does it have any advantages?

An electronic ticket is registered directly in the airline's computer system. The customer does not need any supporting documents for their trip. Simply present your valid personal identification document (Identity Card, Citizen Card or Passport) at the check-in counter for your flight and receive your boarding pass.

The electronic ticket allows you to travel with complete peace of mind and security, as the risk of theft or loss of the ticket no longer exists, as there is no physical document.

However, PANORAMA VIAGENS will provide you, by email, with a file with the reservation code, schedules and flight number.

Can I cancel a flight after purchasing the ticket?

Cancellations are permitted. However, depending on the rules of the purchased fare, a refund may or may not be available. However, there will never be a full refund of the fare.

acquired, as airlines charge a variable refund processing fee. PANORAMA VIAGENS will charge an additional refund fee of €10 per passenger.

Can I change a reservation?

Changes are permitted on most airlines. However, airlines charge a variable booking change processing fee. PANORAMA VIAGENS will charge an additional fee for the change in the amount of €5 per passenger.

Please note that, depending on the fare purchased, the airline may not allow any changes to be made.

How is the delivery of documentation for hotels and tourist packages processed?

Documents relating to transfers from the airport to the accommodation, hotel vouchers, among others, will be sent by email. These must be printed and, respectively, delivered to the transfer service provider and at the hotel reception, upon check-in.

If you wish to receive the documentation physically, PANORAMA VIAGENS has the right to charge €10 for deliveries in the Lisbon and Greater Lisbon area.

For other locations, in addition to the Agency's €10 fee, delivery will be made via CTT Expresso, amounts to be charged in accordance with CTT's price list, considering the recipient's location.

Can I cancel a hotel reservation after I have paid for it?

Yes, however, the hotel in question will apply its reservation cancellation policy.

PANORAMA VIAGENS cancellation service fee is added.

Can I change a reservation?

Yes, however, the hotel in question will apply its reservation change policy. You should take into account that in addition to the expense of changing PANORAMA VIAGENS, the cost of the stay may vary according to the season in which you intend to make the new reservation.

Could there be changes to my trip?

Whenever there are extraneous reasons that justify it, the tour operator may change the order of the routes, modify the departure times or replace any of the hotels planned with others of a similar category and location. If unforeseen circumstances force any trips to be suspended, customers will always be entitled to a refund of the amounts paid.

Why has the final price of my trip changed?

The prices mentioned in the programs are based on the costs of services and exchange rates in force at the date of their publication on the website, and are therefore subject to changes resulting from variations in the cost of transport or fuel, duties, taxes, fees and exchange rate fluctuations. Whenever there is a change in the price of the trip, the customer will be immediately informed and will be able to accept the increase or cancel their registration.